Trust & Safety
Your security is our priority. Learn how we protect every transaction on our platform.
Provider Verification
We review and approve every provider before they can bid on your service requests. We take provider quality seriously.
- Review and Approval: Every provider applies, and our team reviews and approves the application before the provider can bid or appear in the directory.
- Suspension: A provider we suspend can no longer bid.
- Background Checks (Optional): Providers can choose to background-check their team. Those who do carry the MCC Verified badge on their profile.
- Licenses, Insurance and Business Details (On Request): During review we may ask a provider for a license, proof of insurance or business registration. Providers can also add licenses and certifications to their profile.
- Identity (On Request): We may ask a provider to verify their identity with a government ID.
Secure Payment Hold
Our secure payment hold protects both vehicle owners and service providers by ensuring funds are handled fairly throughout every transaction.
- Payment Protection: Your payment is held securely until you confirm the work is complete.
- Funds Release: Money is only released to providers after you verify satisfaction.
- Secure Processing: All payments are processed through industry-standard encryption.
- Clear Timeline: Both parties know exactly when and how funds will be released.
- No Advance Payments: Providers don't receive payment until the job is done right.
Dispute Resolution
In the rare event that something goes wrong, our fair and structured dispute resolution process ensures both parties are heard and treated fairly.
- Direct Resolution: We encourage and facilitate direct communication between parties first.
- Mediation Support: Our team can step in to help mediate if direct resolution isn't working.
- Evidence Review: We review photos, messages, and documentation from both sides.
- Fair Decisions: Impartial decisions based on our terms of service and the facts presented.
- Refund Protection: If warranted, we can process refunds from the held funds.
- Provider Accountability: Providers with unresolved issues face account restrictions.
What if something goes wrong? Step by step
We're a marketplace, so we don't do the repair or guarantee the workmanship ourselves. What we control is when your card is charged and who gets to bid. Here's what to do if a job isn't right:
- Don't mark the job complete yet. When you accept a bid, your card is authorized for that amount. It's charged only when you mark the job complete.
- Tell the provider in the app. Message them from the job page and add photos, so there's a written record.
- Raise a dispute from the job page. Do it before you mark the job complete. That pauses payment while our team looks at it.
- We review both sides. We look at the bid you accepted, your messages and photos, and we contact you and the provider.
- Extra work always needs your OK. If a provider finds more work, they send it to you to approve or decline first. Nothing extra is charged without your approval.
Questions about a job? Email support@mycarconcierge.com.
Data Security
Your personal and payment information is encrypted and stored securely using industry-best practices.
Review System
Authentic reviews from real customers help you make informed decisions about providers.
Support Team
Our dedicated support team is available to help resolve any issues that arise.
Questions about our policies?
We're here to help you understand how we keep the platform safe.
Contact Our Trust & Safety Team →