Frequently Asked Questions
Everything you need to know about using My Car Concierge
When you post a service request, vetted providers in your area can submit competitive bids. Each bid includes the provider's price, estimated completion time, and their qualifications. You can compare all bids and choose the one that best fits your needs—there's no obligation to accept any bid.
Once you select a provider, your payment is held securely in escrow until the work is completed to your satisfaction.
Yes! We use a secure escrow system to protect your payment. When you accept a bid, your payment is held safely until the service is completed. Funds are only released to the provider after you confirm you're satisfied with the work.
If there's any issue with the service, our dispute resolution team is here to help ensure a fair outcome.
All providers on our platform go through a comprehensive verification process. This includes identity verification, background checks, license and insurance verification, and a review of their qualifications and experience.
Providers also build their reputation through customer reviews and ratings, so you can make informed decisions based on real feedback from other vehicle owners.
My Car Concierge supports a wide range of automotive services including:
• Routine maintenance (oil changes, tire rotations, brake service)
• Repairs (engine, transmission, electrical, body work)
• Detailing and car wash services
• Specialty services (custom work, performance upgrades)
• Mobile services (at your home or office)
Creating an account and posting service requests is completely free for vehicle owners. You only pay for the services you choose to book, and the price you see in a bid is the price you pay—no hidden platform fees added to your bill.
Our business model focuses on providing value to both vehicle owners and service providers, creating a transparent marketplace for everyone.
Your satisfaction is our priority. If you're not happy with the completed work, you can raise a concern before releasing payment from escrow. Our support team will work with you and the provider to resolve any issues.
We have a formal dispute resolution process to ensure fair outcomes for all parties involved. Most issues are resolved quickly through direct communication.