SMS Communications Policy
My Car Concierge ("MCC") uses SMS text messaging to keep you informed about your automotive service requests, account activity, and important updates. By providing your phone number and opting in to SMS communications, you agree to receive text messages from us as described in this policy.
How to Opt In
To receive SMS text messages from My Car Concierge, you must provide explicit consent by:
- Providing your mobile phone number during account registration
- Checking the SMS consent checkbox that states: "I agree to receive text messages from My Car Concierge"
SMS consent is optional. You can create an account and use My Car Concierge without opting in to SMS messages. SMS consent is separate from our Terms of Service and Privacy Policy.
By checking the SMS consent box, you agree to receive the following types of text messages from My Car Concierge:
- Service request updates
- Provider bid notifications
- Appointment reminders
- Account alerts
- Promotional offers
What Messages Will You Receive?
When you opt in to SMS communications, you may receive the following types of messages:
Message Frequency
Message frequency varies based on your activity on the My Car Concierge platform. You may receive up to 10 messages per week during active service periods.
If you have multiple active service requests or are engaging frequently with providers, you may receive more messages. During periods of inactivity, you will receive fewer or no messages.
Costs and Data Rates
Message and data rates may apply based on your mobile carrier plan. My Car Concierge does not charge for SMS messages.
Standard messaging rates from your wireless carrier may apply. Check with your mobile service provider for details about your text messaging plan. My Car Concierge is not responsible for any charges incurred from your carrier.
How to Opt Out
You can stop receiving SMS messages from My Car Concierge at any time using any of the following methods:
Reply STOP
Reply STOP to any SMS message you receive from us. You will receive a confirmation message and no further texts will be sent.
Update Account Settings
Log in to your My Car Concierge account and navigate to your notification preferences to manage SMS settings.
Contact Support
Email us at support@mycarconciergellc.com and request to be removed from SMS communications.
Please note that opting out of SMS messages will not affect other communications from My Car Concierge, such as emails or in-app notifications. You may also continue to receive transactional messages related to your account security (such as 2FA verification codes) even after opting out of promotional messages.
Need Help?
If you need assistance with SMS communications or have questions about this policy:
- Reply HELP: Reply
HELPto any SMS message for immediate assistance information - Contact Support: Email us at support@mycarconciergellc.com
- Call Us: Our support team is available to assist you during business hours
Your Privacy
We take your privacy seriously. Your phone number and SMS communication preferences are protected:
- No Third-Party Sharing: Your phone number will never be sold or shared with third parties for marketing purposes
- Secure Transmission: All SMS messages are sent through secure, encrypted channels
- Limited Use: We only use your phone number for the purposes described in this policy
- Data Protection: Your information is protected in accordance with our Privacy Policy
For complete details on how we collect, use, and protect your personal information, please review our Privacy Policy.