Effective Date: January 1, 2025 — Zanetis Holdings LLC
⚠ Standalone FCRA Disclosure
In accordance with the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq., My Car Concierge (operated by Zanetis Holdings LLC) may obtain a consumer report (background check report) about you for employment and/or contractor screening purposes.
This document constitutes the required standalone disclosure under 15 U.S.C. § 1681b(b)(2)(A). It contains no extraneous information other than what is required by applicable law.
What Is a Consumer Report?
A "consumer report" (commonly called a background check) is a report prepared by a consumer reporting agency (CRA) that contains information about your:
- Criminal history (federal, state, and county records)
- Sex offender registry status
- Identity verification and Social Security Number validation
- Driving record (motor vehicle report), where applicable
- Employment verification (where applicable)
- Global watchlist screening (OFAC, terrorist watchlists)
Why We Conduct Background Checks
My Car Concierge connects vehicle owners with automotive service providers. To protect our users, we require background screening for service providers as part of our provider verification process. Background checks may also be conducted:
- During initial provider onboarding and application review
- For periodic re-screening during your active status on the platform
- Following a user complaint or safety incident requiring investigation
The Consumer Reporting Agency
My Car Concierge uses third-party consumer reporting agencies to conduct background checks. The current CRA is BackgroundChecks.com (operated by Veritas Research Group), and you will be notified of any change before a new screening is initiated.
You will receive a secure invitation link by email directly from the CRA. Sensitive personal information — including your Social Security Number, date of birth, and home address — is collected by the CRA through their own secure intake form. My Car Concierge never sees, stores, or transmits this information; we only share your name, email, and the SKU of the screening package being ordered.
Consumer reporting agencies are required to maintain reasonable procedures for maximum possible accuracy of consumer reports. You have the right to dispute inaccurate information directly with the CRA.
🗎 Your FCRA Rights as a Consumer
- Right to Disclosure: You have the right to know if a consumer report is obtained about you and the name, address, and telephone number of the CRA that provided the report.
- Right to a Free Copy: If we take adverse action based on information in a consumer report, you have the right to a free copy of the report within 60 days.
- Right to Dispute: You have the right to dispute inaccurate or incomplete information in your consumer report directly with the CRA.
- Right to Notice of Adverse Action: If we take adverse action (such as denying your provider application) based on a consumer report, we will provide you with: (1) notice of the adverse action, (2) the name, address, and phone number of the CRA, (3) a statement that the CRA did not make the decision, and (4) notice of your right to dispute the report.
- Right to Accurate Information: Consumer reporting agencies must follow reasonable procedures to ensure maximum possible accuracy of reports about you.
- Right to Limit Prescreened Offers: You may opt out of prescreened offers by calling 1-888-5-OPT-OUT (1-888-567-8688).
✉ Contact Us Regarding Background Checks
If you have questions about the background check process, your rights under the FCRA, or the status of your screening:
Email: providers@mycarconcierge.com
Subject: FCRA – [Your Name]
For general privacy inquiries, see our Privacy Policy or contact privacy@mycarconcierge.com.
For More Information About Your FCRA Rights
The Federal Trade Commission (FTC) enforces the FCRA and provides a summary of your rights. You may contact the FTC at:
- Website: ftc.gov/credit
- Phone: 1-877-382-4357
- Address: Federal Trade Commission, Consumer Response Center, Washington, DC 20580
The Consumer Financial Protection Bureau (CFPB) also enforces the FCRA and provides consumer resources at consumerfinance.gov.