Provider Dashboard

Find jobs and grow your business.

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Shop Setup Checklist
Complete these steps to get your shop fully running
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Your Bid Credits
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How it works: Each bid costs 1 credit. Members see your bid and choose based on price, ratings, and reviews. Win jobs to grow your business!

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Bid Credits
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Members In Your Area
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Open Packages
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Pending Bids
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Jobs Won
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Your Rating (0 reviews)
🛡️
Background Verification
Optional: check your team
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Recent Opportunities

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Browse Packages

Find maintenance packages to bid on.

Your Bid Credits: 0
Quick Filters:

My Bids

Track your submitted bids.

No bids placed yet
Browse open service packages and submit competitive bids to start winning jobs.

Active Jobs

Packages where your bid was accepted.

No active jobs right now
When a member accepts your bid, the job will appear here with all the details you need to get started.

Awarded Care Plans

Care plans where your bid was accepted, with current payment status and any open disputes.

Earnings

Track your income and payments.

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Pending (Held)
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Released (30 days)
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Total Earnings

Payment History

No payments yet
Complete jobs to start earning. Members are charged when they mark the job complete.
How payments work: When a member accepts your bid, their card is authorized for the bid amount. The card is charged when the member marks the job complete. Payments run through Stripe.

Earnings Analytics

Track your earnings breakdown over time.

Earnings

Total earned in 2025: $0.00

Service Revenue: $0
Tips: $0
Upsells: $0
Reimbursements: $0

Revenue Trend

Track your revenue over time with daily, weekly, or monthly views

POS Revenue
Marketplace Revenue
Tips

Service Categories

Peak Hours

Customer Retention

Rating Trend

My Reviews

See what members are saying about your work.

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Average Rating
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Total Reviews
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5-Star Rate

Rating Breakdown

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Quality
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Communication
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Timeliness
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Value

Recent Reviews

No reviews yet. Complete jobs to receive reviews!

Performance Dashboard

Track your performance metrics and earn badges to stand out.

Your Star Rating
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This is what members see on your bids. It shows "New" until you have 3 published reviews.

Performance Metrics

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Jobs Completed
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On-Time Rate
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Avg Response Time
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Bid Acceptance Rate
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Bids Submitted
Performance score
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Bronze

Combines your star rating (40%), on-time rate (30%), jobs completed (15%) and response time (15%). Tiers: Bronze, Silver 50+, Gold 75+, Platinum 90+.

Earned Badges

Unlock badges to boost your visibility to members

Top Rated
Quick Responder
Veteran
Perfect Score
Dispute-Free

Performance Tips

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How Tiers Work:
⬥ Platinum: 90+ score
⬥ Gold: 75-89 score
⬥ Silver: 50-74 score
⬥ Bronze: 0-49 score

Analytics Dashboard

Track your business performance with detailed insights.

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Total Earnings
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Bid Success Rate
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Average Job Value
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Jobs Completed

Earnings Trend (Last 6 Months)

Bid Performance

Top Services by Revenue

Customer Insights

Repeat Customer Rate
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Average Rating
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Messages

Conversations with members.

No conversations yet
Messages from members will appear here once you start interacting on jobs.

Notifications

Stay updated on bids and jobs.

All caught up
You have no new notifications. We'll let you know when something important happens.

Credits & Plans

Subscribe to a monthly plan for the lowest per-bid price, or buy credits as needed. Plans start free until your first customer.

ℹ️ Before you start

  • Free trial: your plan is $0 until your first accepted bid. Bid credits are granted at signup so you can start immediately.
  • 3-day pre-charge notice: when you accept your first customer, we email you the exact amount and date of the first charge. You have 3 days to cancel before the card is billed.
  • Renewals: monthly plans auto-renew. Stripe sends a reminder about 3 days before each renewal so nothing is a surprise.
  • Cancel anytime: Settings → Plan → Cancel. Unused subscription credits stay usable for 60 days after cancellation.
  • Rollover cap: unspent plan credits carry over up to twice your monthly allotment; anything above that expires at the next billing cycle.

By purchasing, you agree to the Terms of Service §7 (Provider Plans) and Provider Agreement §5.

Monthly Plans

Free until your first customer. Your card isn't charged until your first bid is accepted (free period capped at 24 months). Cancel or change anytime.

Plan billing begins at your first accepted bid and auto-renews monthly. Cancel anytime; unused plan credits carry over up to twice your monthly amount. One-time packs can be purchased with or without a plan. No cash value.
Ready to buy credits?
Skip to checkout and choose your service credit pack below

Your Balance

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Bid Credits
Free Trial Bids 0
Total Purchased 0
Total Used 0

Buy Service Credits

Volume discounts available!

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How Bid Credits Work

1 Credit = 1 Bid
Each bid on a package uses one credit
Buy More, Save More
Larger packs have better per-bid rates
How Credits Persist
Use a monthly plan, one-time packs, or both. Pack credits never expire · Plan credits carry over up to 2× your monthly amount.
Bonus Credits
Get extra free bids on larger packs

Purchase History

No purchases yet.

Business Profile

Set up your profile to attract more customers.

Profile Completion

Profile strength 0%

Complete your profile to appear higher in search results and build trust with members.

Verification Status

Business License
Upload your business license for verification
Pending
Insurance Certificate
Proof of liability insurance coverage
Pending
Certifications
ASE, I-CAR, or other professional certifications
Pending

Upload documents below. Our team will review and verify within 1-2 business days.

Payment Setup

Checking Stripe status...

Business Information

This is how members will see your business
Used for matching nearby jobs and member drop-offs. Saved address is geocoded for distance-based matching.

Services Offered

Shown on your public profile

Select every kind of work your shop does. These categories appear on your public profile and in the shop directory.

Certifications

Add your certifications to build trust:

Separate multiple certifications with commas

About Your Business

A good description helps you win more bids

🎯 Match Preferences

Jobs you want to be invited to

Control which auto-match invitations you receive. Filters apply to AI-matched packages — your public profile and organic discovery aren't affected.

Defaults to the categories from your provider application.
Defaults to the radius captured at signup.

💵 Rate Card

Publish standing prices for the services you offer most often. Members see these on your public profile.

📊 Auto-Bid Activity

A log of every job Auto-Bid has bid on or matched you with. Auto-submitted entries were bid automatically at your Rate Card price. Over-cap and out-of-credits matches stay reviewable here so you can confirm them manually.

Limit how many auto-bid notifications you get per day. Leave blank for unlimited.

Emergency Services

Accept emergency roadside assistance requests from members in need.

Member QR Check-in

Allow members to check in at your location by scanning a QR code on arrival.

Enable Member QR Check-in
Members can scan a QR code when they arrive for service
How it works
When enabled, a unique QR code will be generated for your location. Display this QR code in your shop. Members scan it when they arrive, and you'll receive an instant notification.

Notification Settings

Get instant alerts for new opportunities and updates.

Push Notifications Disabled
Enable to receive instant alerts for new bid opportunities and updates.
Off

Two-Factor Authentication (2FA)

Add an extra layer of security to your account.

2FA is Disabled
Your account is protected by password only.
Disabled

Use an authenticator app (Google Authenticator, Authy, 1Password, etc.) to get a code each time you log in. This protects your account even if your password is stolen. No phone number needed.

Public Profile

List your business in the My Car Concierge Provider Directory. Share your profile link on Google My Business, social media, and email signatures to bring your existing customers onto the platform.

🌐Marketplace Visibility

Control whether your shop appears in member searches and receives bid requests. You can use MCC as a shop-management tool only, without marketplace exposure.

💡 You can switch between modes anytime. Marketplace visibility changes take effect immediately.

📋Walk-In Customer Kiosk

Look up a returning customer by phone number or name for fast check-in. Previous vehicles and visit history are pre-filled automatically.

Save New Walk-In Visit

Danger Zone

Permanently delete your provider account and all associated data. This action cannot be undone.

This will remove all your business data, bids, earnings history, and personal data.

Availability

Set the days and hours you take jobs. Members suggest a time by message and you confirm it with them.

Weekly Working Hours

Sunday to Bays:
Monday to Bays:
Tuesday to Bays:
Wednesday to Bays:
Thursday to Bays:
Friday to Bays:
Saturday to Bays:

Your Team

Showcase your skilled professionals to build trust with members

Team Members

No team members yet. Add your first team member to showcase your team!

My Documents

View and download your agreements, background checks, and provider documents.

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Team & Compliance

Optional. Get a background check from any FCRA-compliant screening company and upload its summary page here (only clear results; MCC doesn't keep the report). A current clear check on yourself shows Owner checked on your listing; when 90% of your customer-facing team (you included) is checked, it shows MCC Verified instead. Each badge says exactly who was checked.

Compliance
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0 of 0 employees cleared
Not yet verified

Team Members

Name Role BGC Status Expires Action
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Refer Providers & Earn

Become a founding member and earn commissions when you refer other providers.

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Loyalty Network

Track your referred members and providers in your network.

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Emergency Queue

Nearby members need emergency roadside assistance.

Nearby Emergencies

No emergencies nearby
When members in your area request emergency roadside help, you'll see them here first.

Your Active Emergency

No active emergency job

Fleet Services

Manage fleet accounts, bulk service batches, and high-volume jobs.

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Fleet Jobs Completed
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Avg Vehicles per Batch
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Fleet Client Retention
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Active Batches
Job Queue
Active Batches
Completed

Fleet Job Queue

Fleet Account Stripe Payments Volume Discounts Recurring Service Potential
No fleet requests yet
Fleet requests from verified business accounts will appear here. These jobs offer volume discounts.

Active Bulk Service Batches

No active batches
Accept fleet jobs to see active service batches here. Batches help you manage multiple vehicles efficiently.

Completed Fleet Jobs

No completed fleet jobs yet.

Verification

Verification for your business on My Car Concierge.

Your Background Check

Background checks are optional. Get a check from any FCRA-compliant screening company and upload its summary page in Team & Compliance.

Document verification is coming soon.

Why verification matters

  • Builds trust with customers
  • Owner checked or MCC Verified shows on your profile, saying exactly who was checked
  • Background checks are optional. You can bid and use MCC without them.